---
title: "IT Support"
type: "wiki"
space: "Support"
author: "Jennifer Kim"
created: 2021-10-05T19:12:16Z
updated: 2025-06-11T18:11:26Z
tags: ["its-support"]
url: "https://students.senecapolytechnic.ca/spaces/190/support/wiki/view/1461/it-support"
---

# IT Support

ITS Student Service Desk can assist with [password issues](https://students.senecapolytechnic.ca/spaces/186/it-services/wiki/view/978/myid-self-service), computer and network problems, application installations and problems, [audio/visual equipment](https://employees.senecapolytechnic.ca/spaces/77/it-services/wiki/view/2469/audio-visual-services), [printing problems](https://students.senecapolytechnic.ca/spaces/186/it-services/wiki/view/1018/printing-services), mobile devices, and any other technical issues.

### Contact us

Contact us by phone, email, web, or walk-in to ask questions, report problems, or open a case for IT support.

- Email:  servicedesk@senecapolytechnic.ca
- In-person:  A Service Desk is located at the King, Newnham, and Seneca@York campuses
- [Live Chat](https://theservicehub.senecapolytechnic.ca/s/article/Contacting-a-Seneca-agent-using-Live-Chat?_gl=1*m6ef8f*_gcl_au*MTg0NjE2OTIwNC4xNzQxMjAyODMy*_ga*Nzc1ODg1MTA0LjE3MjM0ODY3MjQ.*_ga_NKW0CZJEK5*MTc0NjIwODg3NC44Ny4xLjE3NDYyMDkxMjguNTEuMC4xNjAyOTc0MzM5#:~:text=To%20access%20live%20chat%2C%20do,question%2C%20type%20'help'.)

### Open a case for IT support

- Send an email to servicedesk@senecapolytechnic.ca from your Seneca student email. Please include your Student Number, a detailed description of your issue, and provide screenshots of the issue if possible.
- You will receive an automatic reply that contains your case number; you can use this number to [check the status](https://theservicehub.senecapolytechnic.ca/s/article/Checking-the-status-of-your-case) of your inquiry.