--- title: "Accessing the Former Student Portal" type: "wiki" space: "IT Services" author: "Tyler Stevens" created: 2025-02-28T18:18:06Z updated: 2026-07-14T19:50:50Z tags: ["former-student", "fsp"] url: "https://students.senecapolytechnic.ca/spaces/186/it-services/wiki/view/15957/accessing-the-former-student-portal" --- # Accessing the Former Student Portal ### About - The Former Student Portal allows students with disabled accounts to retrieve tax documents and other important information. **IMPORTANT** Please check [here](https://students.senecapolytechnic.ca/spaces/186/it-services/wiki/view/15867/former-student-portal) to make sure that you meet the criteria to use the Former Student Portal. * * * ####  Step 1   Navigate to the **** [Former Student Portal](https://formerstudents.senecapolytechnic.ca/psp/ps/?cmd=start) ####  Step 2 Click **Sign Up Now** ![](https://students.senecapolytechnic.ca/attachment?file=NeelS94Pot%2BW5FVfQeuFVA%3D%3D) ####  Step 3 Verify Your E-mail Address - Enter the personal e-mail address on file with Seneca. - Click **Send verification code**. ![](https://students.senecapolytechnic.ca/attachment?file=mK7SkBVaCr%2FDQssgPHtM1w%3D%3D) ####  Step 4 Check Your E-mail - Copy the verification code from the email you receive. The email will have the subject line: ***“Seneca Former Employees/Students and Graduates Portal Account Email Verification Code”*** Please allow a few seconds for the email to arrive. - Navigate back to the website and paste the code in the box. Click **Verify code.** #### ![](https://students.senecapolytechnic.ca/attachment?file=I2nAIMI4L6gc9LO8UK6ZFQ%3D%3D) - If the code does not work, click **Send new code** to try again. ####  Step 5 Click **Continue**. **IMPORTANT** If you no longer have access to the e-mail on file, contact the **Registrar's Office**for assistance. ####  Step 6 Set Up Your Password - If your e-mail is found in the system, you will be prompted to choose a password. - Your password must be **8-16 characters**long and include at least **three**of the following: - Lowercase letters \(a-z\) - Uppercase letters \(A-Z\) - Numbers \(0-9\) - One or more of the following symbols \(@#!$%^&\*\{ \} \ : ? ` ~ "\( \) ; . \) - Click Create to save your password **Note**: If your e-mail is already registered, you will be asked to return to the login page to sign in or reset your password. ####  Step 7 Set Up Multi-Factor Authentication \(MFA\) - You will see a QR code to scan for extra security. - Use an authentication app like Microsoft Authenticator, Google Authenticator, or any similar app. - Open your app and scan the QR code \(Make sure to select **Work or school account**\). ![](https://students.senecapolytechnic.ca/attachment?file=amYfCrL%2BSDWGK4jUIWq6Pg%3D%3D) - Click **Continue** - Enter the 6-digit code you from the app. - If you receive an 8-digit code, it means a **Personal account** was selected instead of **Work or school**. Please contact the Student Service Desk for assistance. ![](https://students.senecapolytechnic.ca/attachment?file=8it1YhKxfyUvQaHhrhIFEQ%3D%3D) - Click **Verify** ####  Step 8 Verify Your Personal Information - Enter your last name and date of birth. - Choose to verify your identity using either your **student number** or **student email**. - Check the **I'm not a robot**check box. #### ![](https://students.senecapolytechnic.ca/attachment?file=g3ySmD0YodYtyQth3BNzQQ%3D%3D) - Click **Continue**. **IMPORTANT** If your information does not match, you will need to contact the **Registrar's Office**to update your records ### Frequently Asked Questions For a complete list, please visit the Former Student Portal [F.A.Q](https://students.senecapolytechnic.ca/spaces/186/it-services/forums/15959/former-student-portal-frequently-asked-questions). ### Troubleshooting - [Information could not be validated or user already exists.](https://students.senecapolytechnic.ca/spaces/186/it-services/forums/former-student-portal-frequently-asked-questions/15966/information-could-not-be-validated-or-user-already-exists) - [E-mail address is not linked to a former student.](https://students.senecapolytechnic.ca/spaces/186/it-services/forums/former-student-portal-frequently-asked-questions/15960/i-receive-an-error-that-the-e-mail-is-not-linked-to-a-former-student) - [E-mail is already registered, please log in with your password.](https://students.senecapolytechnic.ca/spaces/186/it-services/forums/former-student-portal-frequently-asked-questions/15963/this-email-is-already-registered-please-login-with-your-password) ## Attachments - [mceclip6.png](https://students.senecapolytechnic.ca/attachment?file=SA23fV3X753AO1EDa2jvVw%253D%253D) - [mceclip8.png](https://students.senecapolytechnic.ca/attachment?file=xra8DQ14Scd%252F0v7i%252FOdKhQ%253D%253D) - [mceclip9.png](https://students.senecapolytechnic.ca/attachment?file=l8FdDzvKDBwmGWJQ%252FZApeA%253D%253D) - [mceclip11.png](https://students.senecapolytechnic.ca/attachment?file=ldng60IA8qfY4ZgmtLEM4w%253D%253D) - [mceclip17.png](https://students.senecapolytechnic.ca/attachment?file=KHnT2R0lvfUmjQEF4tXQdw%253D%253D) - [mceclip18.png](https://students.senecapolytechnic.ca/attachment?file=E%252F5%252FhkjASk5LlCiGoaFiQw%253D%253D) - [mceclip19.png](https://students.senecapolytechnic.ca/attachment?file=oShgDYKN9X1O0nmx7HFcBA%253D%253D) - [mceclip20.png](https://students.senecapolytechnic.ca/attachment?file=cUL9se0JXVgU6%252BDWNOYDXA%253D%253D) - [editimage0.png](https://students.senecapolytechnic.ca/attachment?file=zxWw%252F%252BMPqSxP5s3BIWPtXw%253D%253D) - [mceclip4.png](https://students.senecapolytechnic.ca/attachment?file=koaX0MUT4VaAJ6xOgTSobw%253D%253D) - [mceclip6.png](https://students.senecapolytechnic.ca/attachment?file=m8uMP3Tzl35RT2Lco5bH5Q%253D%253D) - [mceclip7.png](https://students.senecapolytechnic.ca/attachment?file=OX0Na8mGzhsnfZ%252FnUZNoyw%253D%253D) - [mceclip8.png](https://students.senecapolytechnic.ca/attachment?file=gO3OIBGZ5bJXO8suFz2%252F%252BA%253D%253D) - [mceclip9.png](https://students.senecapolytechnic.ca/attachment?file=z%252FFEQEwCStwCEcmPZRCRcw%253D%253D) - [mceclip10.png](https://students.senecapolytechnic.ca/attachment?file=srFmJ9yP0WaYWNuDp0wHtA%253D%253D) - [mceclip11.png](https://students.senecapolytechnic.ca/attachment?file=0hofaFLbJTyCJPAMmxPb0g%253D%253D) - [mceclip12.png](https://students.senecapolytechnic.ca/attachment?file=MbTPROUXQmlj3K%252BLCRiaeA%253D%253D) - [mceclip13.png](https://students.senecapolytechnic.ca/attachment?file=mDkW4K5HMlUo0pUOn74fuw%253D%253D) - [mceclip14.png](https://students.senecapolytechnic.ca/attachment?file=84SjUZjTYX6znUI6n5IPPA%253D%253D) - [mceclip0.png](https://students.senecapolytechnic.ca/attachment?file=NeelS94Pot%252BW5FVfQeuFVA%253D%253D) - [mceclip1.png](https://students.senecapolytechnic.ca/attachment?file=mK7SkBVaCr%252FDQssgPHtM1w%253D%253D) - [mceclip3.png](https://students.senecapolytechnic.ca/attachment?file=I2nAIMI4L6gc9LO8UK6ZFQ%253D%253D) - [mceclip4.png](https://students.senecapolytechnic.ca/attachment?file=amYfCrL%252BSDWGK4jUIWq6Pg%253D%253D) - [mceclip5.png](https://students.senecapolytechnic.ca/attachment?file=8it1YhKxfyUvQaHhrhIFEQ%253D%253D) - [mceclip6.png](https://students.senecapolytechnic.ca/attachment?file=g3ySmD0YodYtyQth3BNzQQ%253D%253D)