---
title: "Resolving Wi-Fi Issues"
type: "wiki"
space: "IT Services"
author: "Nadine Chautilal"
created: 2022-09-27T17:41:57Z
updated: 2023-11-25T01:26:42Z
tags: ["wireless-connection"]
url: "https://students.senecapolytechnic.ca/spaces/186/it-services/wiki/view/7562/resolving-wi-fi-issues"
---

# Resolving Wi-Fi Issues

If you are experiencing Wi-Fi connection issues, forgetting your Wi-Fi network may resolve the following:

- - When on campus, your device automatically attempts to log into Seneca network but with an old password, causing your account to be locked
    - You receive errors when attempting to join Seneca Wi-Fi network
    - You can't connect to Seneca Wi-Fi network, or the Certificate is Not Trusted

Follow instructions for your device:

- - Android
    - iOS
    - MacOS
    - Windows

* * *

### How to forget Wi-Fi network - On Android

1. Go to Settings
2. Select Network & internet 

![](https://students.senecacollege.ca/attachment?file=dYIUiQguukxQY8%2B91j1%2BHQ%3D%3D)
3. Click Internet 

![](https://students.senecacollege.ca/attachment?file=Veo%2Fzr%2FGvWuWNyAH1%2BIREA%3D%3D)
4. Click the Wi-Fi network, in this example select SenecaNET

![](https://students.senecacollege.ca/attachment?file=0gV8n7YsFI0%2FJlEsIDQN%2Bw%3D%3D)
5. Finally, click Forget 

![](https://students.senecacollege.ca/attachment?file=mg2Ja%2BSmuDfYmC1sP%2FkypQ%3D%3D)

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* * *

### How to forget Wi-Fi network - On iOS

1. Go to Settings
2. Select Wi-Fi 

![](https://students.senecacollege.ca/attachment?file=UKh0XImn6Ba0d3PtcNhzFQ%3D%3D)
3. Tap icon next to the SenecaNET Wi-Fi network

![](https://students.senecacollege.ca/attachment?file=wmSgwBOktzYE9SGy2adSMQ%3D%3D)
4. Finally, tap Forget This Network, and then tap Forget to confirm

![](https://students.senecacollege.ca/attachment?file=oKvBvMsn1DYUT5tHSfpt3g%3D%3D)

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* * *

### How to forget Wi-Fi network - On MacOS

1. Click the Apple Menu then click click System Preferences 

![](https://students.senecacollege.ca/attachment?file=rgJD7pQaKns5V8xk58G8Yg%3D%3D)
2. Click Network 

![](https://students.senecacollege.ca/attachment?file=u5Im%2BL2aXEhNB%2F6rkDw4gg%3D%3D)
3. Select Wi-Fi in the list on the left then click the Advanced button 

![](https://students.senecacollege.ca/attachment?file=Zj6qb9sDwEGvgQixoUBRHg%3D%3D)
4. Under Preferred Network, select the Wi-Fi network from the list that you want your Mac to forget.
5. Click the remove button \(-\) and click Remove to confirm 

![](https://students.senecacollege.ca/attachment?file=FrDBxFouXSRQWJKYVBUVsQ%3D%3D)
6. Finally, click OK and then Apply

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* * *

### How to forget Wi-Fi network - On Windows

1. Click the Wi-Fi icon found in the bottom-right corner of your screen
2. Click Network & Internet settings 

![](https://students.senecacollege.ca/attachment?file=jl9w4rINWP3uuptlxSMhiA%3D%3D)
3. Select Wi-Fi in the left side menu
4. Click Manage known networks

![](https://students.senecacollege.ca/attachment?file=VDS6yzSGlR4uM8%2Bw0oFqXg%3D%3D)
5. Select the network SenecaNET

![](https://students.senecacollege.ca/attachment?file=BKK2SN%2FNBVIB1dO890B%2FWQ%3D%3D)
6. Finally, cick the Forget button. 

![](https://students.senecacollege.ca/attachment?file=Yr7ymLcCu4sc4FgaGqN%2FCA%3D%3D)

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