---
title: "Password Reset"
type: "wiki"
space: "IT Services"
author: "Jennifer Kim"
created: 2021-09-24T18:03:03Z
updated: 2026-09-28T21:19:12Z
tags: ["its-services", "myid-self-service", "password-service"]
url: "https://students.senecapolytechnic.ca/spaces/186/it-services/wiki/view/982/password-reset"
---

# Password Reset

When you forget your password and can no longer access your account. You can use Self Service Password Recovery if you previously set it up with a recovery method.

1. Go to MyID – **[myid.senecapolytechnic.ca](https://myid.senecapolytechnic.ca/)**
2. Select **Reset Password**.
3. Enter your Seneca email address.

![](https://students.senecapolytechnic.ca/attachment?file=t2cK5Qpf326BiWKvY9MwjQ%3D%3D)
4. On clicking **Next**, select your verification option, for this example **Email my alternate email** is chosen. If you choose to verify by text you will receive a text message with a verification code or if you choose call you will receive a phone call that will require you to press the # key.

![](https://students.senecapolytechnic.ca/attachment?file=yaeS7%2BCd97mhrD44Vg6P4A%3D%3D)
5. Enter the verification code sent to your email and click **Next**.

![](https://students.senecapolytechnic.ca/attachment?file=oq03LdQWbFDMtNO1m7PPlw%3D%3D)
6. Upon successful verification, the system will prompt you to enter and confirm your new password. Click **Finish** to complete the password reset. 

![](https://students.senecapolytechnic.ca/attachment?file=A4CJB5JbA6Az%2F7UTDkDrwQ%3D%3D)
7. Upon successful password entry, the system confirms the password reset on screen and sends an email notification to the registered email address.

### Additional Information

Here are a list of additional resources to assist you with MyID Self Service:

1. Refer to the [Frequently Asked Questions](https://students.senecapolytechnic.ca/spaces/186/it-services/forums/1051/myid-self-service-frequently-asked-questions).
2. Refer to the [IT Acceptable Use Policy](https://www.senecapolytechnic.ca/about/policies/information-technology-acceptable-use-policy.html).
3. Review the [Password Rules](https://students.senecapolytechnic.ca/spaces/186/it-services/wiki/view/983/password-rules "Password Rules")

## Attachments

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