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I keep getting authorization failed, when connecting to VPN, what can I do? | IT Services

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Posted in: VPN - Frequently Asked Questions

I keep getting authorization failed, when connecting to VPN, what can I do?

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  • jennifer.kim
    Jennifer Kim
    9/24/2021

    I keep getting authorization failed, when connecting to VPN, what can I do?

     

  • jennifer.kim
    Jennifer Kim
    9/24/2021
    Answered

    If you can connect successfully to the VPN website for Students or Employees you can connect to the GlobalProtect. Please sign out and sign in again to resolve the GlobalProtect connectivity issue.

    1. Log out of GlobalProtect
    2. Click the gear icon
    3. Click Settings
    4. Click General
    5. Select and remove the portal
    6. Enter the portal name
    7. If prompted enter your Seneca username and password

  • This content has been declined and is no longer available.

    Anonymous
    Anonymous
    5/2/2022

    I tried doing all of them :

    1. Log out of GlobalProtect
    2. Click the gear icon
    3. Click Settings
    4. Click General
    5. Select and remove the portal
    6. Enter the portal name
    7. If prompted enter your Seneca username and password

      But sill it shows connection failed what should I do?
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