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How does The Service Hub work?  | Customer Support at Seneca

Customer Support at Seneca

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Posted in: The Service Hub frequently asked questions

How does The Service Hub work?

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  • The Service Hub offers the right level of support for every situation:  

    • Level one: Self-service, which provides you with interactive, technology-based solutions to complete routine transactions  
    • Level two: Access to experienced Service Hub representatives, who are cross-trained to assist with most requests and who can help you with the self-serve options 
    • Level three: Complex issues are assigned to specialists, like counsellors or advisors, who have deeper expertise in specific areas of student life
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