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Live services | The Service Hub – Seneca Customer Support | Seneca Students

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Live services


Live Services: Virtual

The Service Hub and academic areas will be available until Friday, December 19, 2025 at 5 p.m. for you to access before the holiday break. Seneca will reopen on Monday, January 5.
Please note that for the first week of the term (Monday, January 5, 2026 to Friday, January 9, 2026), we will be offering extended hours for our in-person hubs at all three campuses, opening at 7:30 AM until 7:00 PM
If you can't find what you're looking for through The Service Hub Portal, you can get live help from Service Hub Representatives through our virtual services.

Live Chat

To connect with a live agent, visit The Service Hub online and type 'help' into the chat bubble in the bottom right corner of the page. Click 'Transfer me to a live agent'.
WhatsApp Send a message to 437.422.7857 
SMS Send a text message to 416.848.8383.
Phone Call 416.764.9900.  
Virtual Appointment  Book an appointment here and select a time and date that works best for you.

The hours of operation for virtual services are as follows:

Phone:  Monday to Friday: 8:30 a.m. to 5 p.m. 

Live Chat, WhatsApp, & SMS:

  • Monday to Friday: 8:30 a.m. to 7 p.m.
  • Saturday and Sunday: 8:30 a.m. to 12:30 p.m.

    Live Services: In-Person

    You can also visit The Service Hub on campus to have your questions answered in-person.

     

    King Campus, GH2100

    Hours of Operation:

    First week of the term (Monday, January 5 to Friday, January 9, 2026)

    7:30 a.m. to 5 p.m.

    Saturday and Sunday: 8:30 a.m. to 12:30 p.m.

    Newnham Campus, Building D entrance

    Hours of Operation:

    First week of the term (Monday, January 5 to Friday, January 9, 2026)

    7:30 a.m. to 7:00 p.m.

    Welcome desk 7:30 a.m. to 8:00 p.m

    Saturday and Sunday: 8:30 a.m. to 12:30 p.m.

    Monday, January 12 to Friday, January 23, 2026 

    8:30 a.m. to 7:00 p.m

    Seneca@York Campus, Stephen E. Quinlan Building, welcome desk

    Hours of Operation:

    First week of the term (Monday, January 5 to Friday, January 9, 2026)

    7:30 a.m. to 5 p.m.

    Saturday and Sunday: 8:30 a.m. to 12:30 p.m.

     

     

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