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Using Microsoft Authenticator to log into VPN | IT Services | Seneca Students

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Using Microsoft Authenticator to log into VPN

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You will need to have already completed the Multifactor authentication enrollment and/or have the Multifactor Authenticator app set up on your phone or tablet/iPad.

IMPORTANT

Number matching is a key security upgrade to traditional second factor notifications in Microsoft Authenticator. Starting February 27, 2023, Microsoft will start enforcing the number match experience for all users of Microsoft Authenticator push notifications. As this feature rolls out, some may see number match while other will not.

The screen shots in Step 5 illustrate the Before and After experience.

 

Look for a Push notification, text or call on your phone.

  1. Run the GlobalProtect application on your computer. If you do not have GlobalProtect installed, please see the instructions on installing GlobalProtect VPN Clients .
  2. In the Portal field type "studentvpn.senecacollege.ca" and click Connect.

  3. If prompted for your login credentials type in your Seneca student username (up to the first 20 characters) and password and click Sign In.

  4. Microsoft 2FA authentication is required for every log in attempt
    • If you're using the Multifactor Authenticator app, a notification will be delivered to your smartphone. Tap APPROVE within 30 seconds or enter the number shown to sign in before the notification expires and the Multifactor Authenticator app will be dismissed.

      Before

      After
    • If you're using the verification code from the Multifactor Authenticator app, enter the code and continue.

    • If you are using the verification method as text, enter the verification code and continue.

    • If you are using the verification method as a call, an automated call displaying Seneca will call your phone and press # to confirm.

  5. You will be prompted to Stay Signed In?, click Yes and you will be signed in a maximum of 6 hours.

  6. GlobalProtect VPN will log in immediately.

Note – if the Multifactor Authenticator app produces an unexpected authentication prompt (for example, when you have not attempted to log in recently) you can either tap DENY or ignore the prompt and access will not be granted or contact ITS Service Desk. However, this may be an indication that your account has been compromised so you should change your password immediately at https://myid.senecapolytechnic.ca.

Additional Information

Here is a list of additional resources to help you learn about Microsoft Authenticator:

  1. Refer to the Frequently Asked Questions.

 

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