If you suspect your OneCard is not functioning correctly, come to the OneCard office. In the OneCard office you can tap a device that will check whether there is an issue with the card. This will help us diagnose the issue.
To read the policy, visit our OneCard Usage Policy web page.
If you're having trouble printing using your onecard, try logging in to the printer using your email and password. If this is successful there may be a problem with your card. Bring it to the OneCard office and we will try to identify the issue.
If you try logging in to a printer using your email and password but are not able to log-in, the issue may not be connected to your OneCard at all. Contact the Service Desk at servicedesk@senecapolytechnic.ca
A physical OneCard is not required immigration purposes. For a list of documents required to apply for a study permit, visit the Government of Canada website.
View the Permits and Visas page for more information or contact an immigration specialist by emailing theservicehub@senecapolytechnic.ca.
The “You Pay” balance on each plan does not expire however the tax-free status will no longer be applicable. Bonus dollars are a bonus incentive and will expire.
The Ultimate, Light Eater, and Semester meal plans are tax exempt.
Instructions on downloading and navigating through the app can be found in the Virtual OneCard Guide.
As a new student your OneCard account becomes automatically activated during the registration process. For students who have been fully admitted and registered the app will start to recognize you a few days before class begins.
Plastic OneCards are being phased out at all Seneca campuses and for all uses. If there is a reason you need a plastic card reach out to OneCard@senecapolytechnic.ca for assistance. Please ensure that before reaching out you have uploaded you have uploaded your photo at https://myphoto.senecapolytechnic.ca/
If you are currently in Canada but get this notification message, change your phone location to Canada. You can find instructions to change your country location on a Google Play or Apple device online.
Email is not a secure method to send information. If you need an alternate method to submit a photo, please contact OneCard for options. For a quick and secure method to send photos to the OneCard office, please use https://myphoto.senecapolytechnic.ca/.
If you get an "invalid account" error message when you try to log in to https://myphoto.senecapolytechnic.ca/ you may be using your email rather than your username.
Make sure you are using your username and password only, not your email. Eg. If your email address is fname123@myseneca.ca then use fname123 as your username.
Apple Wallet is extra functionality for Apple users with the Seneca OneCard app. Adding the Seneca OneCard to Apple Wallet allows tapping the device to make payment or open doors while still on the “lock” screen and allows the user to leverage Apple’s built-in security.
Once you have activated your OneCard account, the OneCard app will offer you the option to add your OneCard to the Apple Wallet on your device
Please contact the OneCard Office at 437.312.0010 or email onecard@senecapolytechnic.ca. Their business hours are Monday to Friday from 9 a.m. to 4 p.m
The Series # for your Apple Watch can be found on the back of the Watch. Note: Series 0 Apple Watch is not eligible for this program.
Instructions to verify and/or update your Apple Watch can be found at https://support.apple.com/en-us/HT204641.
You can use your OneCard on up to two devices (one iPhone and one Apple Watch) that are signed into iCloud with the same Apple ID.
Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.
Instructions on how to change or recover your Apple ID password can be found at https://support.apple.com/en-us/HT201355.
If you are using Express Mode, you will not be asked for your passcode. If you are not using Express Mode, you will have to authenticate each time you access the app or use it on a reader. Whether or not to use Express Mode is your choice
Note: Express Mode is turned on by default.
If your iPhone needs a charge, your OneCard in Apple Wallet will still work. On iPhone XS, XS Max, XR, and more recent devices, Power Reserve provides up to five hours of access after the device’s battery needs to be charged, so you can still get inside.
Yes, OneCard in Apple Wallet can be used even if your iPhone or Apple Watch does not have network connectivity, as the OneCard is stored on your device. If you are having any difficulty using your OneCard to complete a transaction at any of the supported locations and services, please report any issues to the OneCard Office at onecard@senecapolytechnic.ca or call 437.312.0010 so that we can investigate.
There is no cost to using your OneCard in Apple Wallet.
Yes, an approved photo is required for eligibility. Please visit myphoto.senecapolytechnic.ca for more information on the basic requirements for your OneCard photo.
No, all current Seneca faculty, staff and students are eligible, as long as they meet all device and software requirements.
To check your OneCard balance, open the OneCard app on your mobile device. Balances are not currently available in Apple Wallet.
No, you will not be able to use your OneCard in Apple Wallet with merchants and services that are off campus. For more information on where you can use your OneCard, please visit https://students.senecapolytechnic.ca/spaces/61/onecard/wiki/view/284/where-can-i-use-my-onecard.
As these FAQs largely address topics related to OneCard in Apple Wallet, you can learn more about general OneCard-related topics at https://students.senecapolytechnic.ca/spaces/61/onecard/wiki/view/13864/onecard-faq.
If you still have questions afterwards, then please contact the OneCard Office at 437.312.0010 or email onecard@senecapolytechnic.ca. Their business hours are Monday to Friday from 9 a.m. to 4 p.m.
You can find Seneca Polytechnic’s OneCard Policy at https://www.senecapolytechnic.ca/about/policies/onecard-policy.html.
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