If you suspect your OneCard is not functioning correctly, come to the OneCard office. In the OneCard office you can tap a device that will check whether there is an issue with the card. This will help us diagnose the issue.
To read the policy, visit our OneCard Usage Policy web page.
If you're having trouble printing using your onecard, try logging in to the printer using your email and password. If this is successful there may be a problem with your card. Bring it to the OneCard office and we will try to identify the issue.
If you try logging in to a printer using your email and password but are not able to log-in, the issue may not be connected to your OneCard at all. Contact the Service Desk at servicedesk@senecacollege.ca
A physical OneCard is not required immigration purposes. For a list of documents required to apply for a study permit, visit the Government of Canada website.
View the Permits and Visas page for more information or contact an immigration specialist by emailing theservicehub@senecacollege.ca.
The “You Pay” balance on each plan does not expire however the tax-free status will no longer be applicable. Bonus dollars are a bonus incentive and will expire.
The Ultimate, Light Eater, and Semester meal plans are tax exempt.
Instructions on downloading and navigating through the app can be found in the Virtual OneCard Guide.
As a new student your OneCard account becomes automatically activated during the registration process. For students who have been fully admitted and registered the app will start to recognize you a few days before class begins.
Plastic OneCards are being phased out at all Seneca campuses and for all uses. If there is a reason you need a plastic card reach out to OneCard@senecapolytechnic.ca for assistance. Please ensure that before reaching out you have uploaded you have uploaded your photo at https://myphoto.senecapolytechnic.ca/
If you are currently in Canada but get this notification message, change your phone location to Canada. You can find instructions to change your country location on a Google Play or Apple device online.
Email is not a secure method to send information. If you need an alternate method to submit a photo, please contact OneCard for options. For a quick and secure method to send photos to the OneCard office, please use https://myphoto.senecacollege.ca/.
If you get an "invalid account" error message when you try to log in to https://myphoto.senecacollege.ca/ you may be using your email rather than your username.
Make sure you are using your username and password only, not your email. Eg. If your email address is fname123@myseneca.ca then use fname123 as your username.
is requesting access to a wiki that you have locked: https://students.senecapolytechnic.ca/spaces/61/onecard/wiki/view/13864/onecard-faq
Your session has expired. You are being logged out.