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Students in Global Learning Fair 2023

 

International SOS

 

What is International SOS (iSOS)?

International SOS provides worldwide medical, security, travel and emergency assistance while you are abroad. They are Seneca’s travel-risk partner and provide unlimited advice. It is free to call and speak to a representative on topics such as: 

  • asking about your travel destination, 

  • discussing security concerns about your travel destination 

  • asking specific medical related questions  

No issue is too small. Consider them your reliable, virtual advisors for both critical and routine questions!

Mandatory

ALL OUTBOUND TRAVELLERS must complete the first four steps. Step Five is optional. 

+Step 1: Create an account on Seneca’s International SOS Portal

TO DO: Create an account using your Seneca email address and the membership number: 27ACAS655757.

Seneca’s International SOS portal is a website with extensive health and security information about your destination.

Once you log in, you can:

  • Search for pre-travel information specific to your travel destination
  • Learn about required vaccinations and security concerns
  • Read cultural tips and learn about language and money
  • Learn what to pack by reading about the weather in your travel destination
  • And so much more!

+Step 2: Register your Trip on MyTrips

TO DO: Visit International SOS MyTrips via the Portal to register your trip information.

MyTrips keeps you and Seneca informed in the event of a health, safety, or security risk in your travel destination.

To register your travel:

  • Visit the mytrips travel page in Seneca’s International SOS Portal.
  • Click “Start Adding Your Trips.”

You must include the following information:

  • Flight: departure from Canada, return to Canada, and any flights associated with the opportunity;
  • Accommodation: Every night for the time you’re abroad;
  • Rail: If using rail as part of the opportunity, add;
  • Ground Transportation: If using buses, taxis, etc. as part of the opportunity, add;
  • Email address: that you will check frequently during your time abroad;
  • Your emergency contact

After registering your trip, International SOS will automatically send you a “Pre-Trip Advisory” email within 24 hours. This email contains important security and medical information related to your travel. Read it carefully.

+ Step 3: Download the FREE International SOS Assistance App

TO DO: Visit Seneca’s International SOS portal and download the app. To log in, use the same account information you used to create your account in Step 1.

This app gives you access to:

  • One-click dialing to the closest International SOS Assistance Centre for immediate help
  • Mobile-friendly medical and travel security information to prepare you for your trip
  • The latest medical and travel security alerts in the region you are visiting

The app also has a “Check In” feature that ensures you receive security warnings specific to your location.

+ Step 4: Complete the International SOS e-Learning Course Modules

TO DO: Watch six e-learning videos. Log in to the International SOS Training Portal to begin. Select "New User? Register here" and follow the steps to create an account. Use your Seneca email address to create your account.

These courses introduce you to key safety and health aspects of travel, including a special security course geared toward female travellers and 2SLGBTQ+ travellers. These courses are designed to provide you with the knowledge you need to mitigate the chances of a safety or health issue happening while you are abroad.

The mandatory e-learning videos are:

  • Discover Your International SOS Benefits (20 min)
  • Student Travel – Your Security (25 min)
  • Student Travel – Your Health & Well-being (30 min)
  • Student Travel – Your Security as a Female (20 min)
  • LGBTQ+ (4 min)
  • Coronavirus Awareness (4 min)

+ Step 5: Sign Up for Health and Security Email Alerts

TO DO: Register your mySeneca email on the Health and Security Alert portal .

If you would like to receive health and security email alerts about your destination prior to departing, sign up for email alerts specific to your travel destination. These alerts provide you with real-time updates and information.

In An Emergency

In the event of an emergency, contact: 

1. International SOS 

International SOS provides necessary emergency services including:

  • Help you locate the most appropriate medical facility for you.
  • Confirm coverage with AIG Insurance Company of Canada and assures the hospital that you are covered.
  • Guarantee payment for hospitalization.
  • Arranges for admission to a hospital.
  • Provide translation services.
  • Contact you own doctor for recommendations, when required.
  • Contact your family and employer (in this case, Seneca), when required.
  • Arrange/co-ordinate for emergency medical evacuation.
  • Co-ordinate your return home if deemed medically necessary.

(Additional fees may apply)

2. Local police 

Be familiar with the local emergency contact number(s). 

3. Local Canadian Embassy or consulate

You can contact International SOS for help locating the Canadian embassy or consulate.

4. Seneca Campus Security 

For assistance with emergencies, Seneca students can call Campus Security assistance at 416.764.0911. Access is available 24 hours/day, 365 days/year.